Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All orders shipped will require signature on delivery.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

All prices shown below are AU dollars

Shipping option

Estimated delivery time


Free Standard (orders over $300)

2 to 8 business days



2 to 8 business days



1 to 4 business days


International Shipping

Shipping option -Standard

Estimated delivery time


New Zealand (Free over $300)

6 to 27 business days


USA/Canada (Free over $300)

6 to 27 business days


Other (Free over $300)

6 to 27 business days



Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Opals Eight is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days (domestic) or 30 days (international) of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.